Beversbrook Medical Centre

Hello there, many thanks for your feedback, which is much appreciated. We always like to hear the opinions of our patients, good or bad, as this gives us the opportunity to review how we are performing and, if appropriate, make improvements so that we can provide a better service for our patients. We use www.doctorlink.com to help us to allocate our on the day appointments. The developers of Doctorlink would be very interested in receiving your feedback as they are always looking to improve the complex clinical algorithms which are used to assist patients. It is unusual that Doctorlink would have suggested attending A&E for a minor symptom of itchy eyes, and I wonder if you had put in other symptoms which may have led to the recommendation you received? We would always advise that if you do have a suggestion from Doctorlink to attend A&E which you do not agree with, you should contact NHS 111 for further urgent assessment just to be on the safe side. NHS 111 will liaise with our team here at the Surgery to ensure you have an appropriate emergency appointment or will alert MIU or A&E that you are attending as appropriate. I am saddened to hear your comments about the triage nurse who you saw in clinic. Registration and qualifications of our nurses are rigorously checked by ourselves and the NMC and I can assure you that all our clinical team are trained to a high standard. I apologise that you feel this was not your experience. Our team really value feedback from our patients to help with their own continuing professional development and I would be very interested in speaking with you regarding this matter in more detail and would appreciate it if you could contact me at emmybutcher@nhs.net so that we may explore your concerns further. Kindest regards, Emmy Butcher, Managing Partner.